Política de privacidade

Last updated: July 23, 2026

Castel Branco operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, a personalized shopping experience (the "Services"). Castel Branco is built using Shopify technology, which allows us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or when you otherwise communicate with us. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. When you use and access any of the Services, you confirm that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in it.

Personal Information We Collect or Process

By "personal information," we mean information that identifies, or could reasonably be linked to, you or another person. Personal information does not include information that is collected anonymously or that has been anonymized so that it cannot reasonably identify or be linked to you. We may collect or process the following categories of personal information, including inferences drawn from that personal information, depending on how you interact with the Services, where you live, and to the extent permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation, and other payment details.
  • Account information including your username, password, security questions, preferences, and settings.
  • Transaction information including the items you view, add to cart, add to your wish list, or purchase, return, exchange, or cancel, and your past transactions.
  • Communications with us including the information you include in communications with us, for example when you send a customer service inquiry.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information about your interaction with the Services, including how and when you interact with or browse the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with personal information.
  • Automatically through the Services, including from your device when you use our products or services or visit our websites, as well as through the use of cookies and similar technologies.
  • Through our service providers, including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
  • Through our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

Providing, Personalizing, and Improving the Services. We use your personal information to provide you the Services, including to perform our contract with you, process payments, process orders, remember your preferences and items of interest, send notifications related to your account, process purchases, returns, exchanges, or other transactions, create, maintain, and manage your account, arrange shipping, facilitate any returns and exchanges, enable you to post reviews, and create a personalized shopping experience, such as by recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.

Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising, and promotional communications by email, text message, or mail, and to show you online advertisements for products or services on the Services or on other websites, including based on items you have previously purchased or added to your cart and other activity on the Services.

Security and Fraud Prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and protect our Services. If you choose to use the Services and create an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other access details with anyone else.

Communicating With You. We use your personal information to provide you customer support, respond to your communications, provide effective service, and maintain a business relationship with you.

Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. These circumstances may include:

  • With Shopify, vendors, and other third parties who provide services on our behalf (for example, IT management, payment processing, data analytics, customer support, cloud storage, and fulfillment and shipping).
  • With business and marketing partners to provide you marketing and advertising services. For example, we use Shopify to offer personalized advertising through third-party services based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to direct us not to share your information for purposes of serving targeted advertising and marketing based on your online activity with different merchants and websites. You can exercise these opt-out rights by contacting us through the details provided below.
  • When you instruct us, request, or otherwise consent to our disclosing certain information to third parties, such as to ship you products or when you use social media widgets or sign-in integrations.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction, such as a merger or insolvency, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or third parties.

Relationship With Shopify

The Services are hosted by Shopify, which collects and processes your personal information related to your access to and use of the Services in order to provide and optimize the Services. The information you submit to the Services will be transmitted and shared with Shopify, as well as with third parties who may be located in countries other than your country of residence, in order to provide and optimize the Services. In addition, to help protect, grow, and improve our business, we use certain enhanced Shopify features that incorporate data and information obtained from your interactions with our Store, as well as with other merchants and with Shopify. To provide these enhanced features, Shopify may use personal information collected about your interactions with our store, as well as with other merchants and with Shopify. In these circumstances, Shopify is responsible for processing your personal information, including for responding to your requests to exercise your rights regarding the use of your personal information for these purposes. To learn more about how Shopify uses your personal information and your rights, you can visit Shopify's Consumer Privacy Policy. Depending on where you live, you may be able to exercise certain rights regarding your personal information through Shopify's Privacy Portal.

Third-Party Websites and Links

The Services may feature links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies, as well as other terms and conditions. We do not guarantee, and are not responsible for, the privacy or security of such websites, including the accuracy, completeness, or reliability of any information found on those websites. Information you provide in public or semi-public spaces, including information you share on third-party social media platforms, may also be viewed by other users of the Services and/or users of those third-party platforms, without restriction on its use by us or by third parties. The inclusion of a link on our Services does not, by itself, imply endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you are a parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details provided below to request that it be deleted. As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined under applicable law) the personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

The length of time we retain your personal information depends on various factors, such as whether we need the information to maintain your account, to provide you Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below with respect to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in some cases we may decline your request as permitted by law.

  • Right to Access/Know. You may have the right to request access to the personal information we hold about you.
  • Right to Delete. You may have the right to request deletion of the personal information we hold about you.
  • Right to Correct. You may have the right to request correction of the personal information we hold about you.
  • Right to Portability. You may have the right to receive a copy of the personal information we hold about you, and to request that we transfer it to a third party, in certain circumstances and subject to certain exceptions.
  • Right to Opt Out of the Sale or Sharing of Personal Information, or of Targeted Advertising. Depending on where you live, you may have the right to opt out of the "sale" or "sharing" of your personal information, or to opt out of the processing of your personal information for purposes considered "targeted advertising," as defined under applicable privacy laws. You can exercise these opt-out rights by contacting us through the details provided below. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are located, we will automatically treat this as a request to opt out for the device and browser used to visit the website. If we are able to associate the device sending the signal with a Shopify account, we will also apply the opt-out request to that account. To learn more about Global Privacy Control, visit https://globalprivacycontrol.org/. Aside from Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent from your browser or device.
  • Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving them at any time by using the unsubscribe option included in the emails we send you. If you opt out, we may still send you non-promotional emails, such as emails about your account or orders you have placed.

If you reside in the United Kingdom or the European Economic Area, and subject to any exceptions and limitations under local law, you may exercise the following rights in addition to those listed above:

  • Right to Object to Processing and Restrict Processing. You may have the right to ask us to stop or restrict our processing of personal information for certain purposes.
  • Right to Withdraw Consent. Where we rely on consent to process your personal information, you have the right to withdraw that consent. Withdrawing your consent will not affect the lawfulness of any processing based on consent given before its withdrawal.

You can exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We do not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your requests, to the extent permitted or required by applicable law. Under applicable law, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request within the timeframe required by applicable law.

Complaints

If you wish to raise a concern about how we handle your personal information, you can contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below, or to lodge your complaint with your local data protection authority. If you are in the EEA, you can find a list of data protection authorities through the European Data Protection Board.

International Transfers

Please note that we may transfer, store, and process your personal information outside of your country of residence.

If we transfer your personal information outside of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses or any equivalent contracts issued by the relevant competent authority of the UK, as applicable, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide notice as required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please email us at contact@castelbranco.com.

For purposes of applicable data protection laws, we are the data controller of your personal information.